Depending on the size of your goods, you may receive it on a pallet. We are not responsible or liable for the disposal or removal of this pallet, it is the customer's duty to dispose of it.


We use either APC or DPD Local as our couriers, the size of your product determines which one will be used.


It is the customer's responsibility to ensure that the products are not damaged and there is no visible damage to the pallet, the wrapping or the boxes before signing for the pallet.


If the pallet is signed for whilst damaged, Bob Cool cannot proceed to make a claim on the item with our couriers, as damage claims will be void. Therefore in this instance we will not refund or remake the product.


Before the goods leave Bob Cool's premises, we photograph them in a working order and fully test the item to ensure it is working before we ship it.