Your products are guaranteed for 12 months after you have received the goods. This covers manufacturing faults and product failures. If there is evidence of misuse or rough use of the product which has resulted in damage, your guarantee is void.
In the first 3 months after receipt, it will be free to return the goods for repair, we will cover the cost of the shipment from your premises, and back to you. After this initial 3-month period, you will have to return the products at your own cost. If the fault is not a manufacturing fault/damage, you may be liable for shipping and repair costs.
As bulbs are a consumable, we offer no guarantees or warranties for them. Please check the product within 72 hours of receiving the goods and report any bulb-related issues so these can be rectified.